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TCP Q&A (exams, test centers, scheduling)

Helpful questions answered regarding upcoming exams.

Q: I am approved to take my certification exam, but Pearson Vue test centers across the state are closed. When will I be able to test?

            A: Pearson VUE owned test centers are closed and they will be canceling all appointments scheduled from March 17th, to at April 15th. If you have an exam appointment scheduled during these dates, you will receive an email from Pearson VUE notifying you that your appointment has been canceled. Please be sure to check your spam mail in case your email was filtered as spam. Pearson VUE will reopen on April 16th, if conditions allow.


Q: I had an appointment scheduled to take my exam and it was canceled by the test center. How do I reschedule my exam?

A: If you are currently in the Winter window (January – March) and have been notified that your appointment has been canceled, please email our Member Services Department at memberservices@cwea.org to request a transfer to the April – June window. All fees will be waived. Your transfer confirmation email will be sent out within 1 – 2 days. Once you receive your confirmation email, you can login to your Pearson VUE account vue.com/cwea and reschedule your appointment on or after April 16, 2020.

If you are currently in the April – June window, you will be able to reschedule your appointment on or after April 16, 2020 once you have been notified that your appointment was canceled.


Q: I tried calling Pearson Vue to reschedule my exam and am having trouble getting through. What should I do?

A: We recommend that you use the online system, as Pearson VUE’s call center is experiencing high volume calls and wait times. Please be aware that the online system may take some time to load due to high traffic. If it is not loading, please try again later.


Q: Usually applicants that test in the first 15 days of a test window do not need to skip a test window to be elegible to re-test. I was planning on testing April 1st-15th, but the test centers will be closed until April 16th. Will I have to skip a test window to be eligible to re-test if I fail the exam?

A: Applicants that test from April 16th to May 2nd, will not be required to skip a test window and will be eligible to test in the July – September window. Applicants for Collections Systems Maintenance certification Grade 2 – 4, will need to follow new Minimum Qualifications to reapply.


Q: How do I earn my required contact hours with in-person trainings canceled statewide?

A: CWEA wants to make sure you are aware of your options for maintaining your certification during this time. We know the COVID-19 outbreak and subsequent cancelation of training events across the state may impact your ability to earn contact hours.


We are committed to working with certificate holders to ensure they can maintain their certification. If you will be unable to earn the required twelve contact hours of continuing education in time, it is important that you contact the certification department before your contact hour period ends to discuss options.

To support your continuing education during this time, CWEA will offer a series of live training webinars on a variety of topics. Keep an eye on your inbox for more details.

As a reminder, in-house training can be used to meet the contact hour requirement. In-house training includes any training that is conducted by an employer, or a trainer contracted by an employer, and it relevant to the vocation in which you are certified.

Additionally, there are many online training providers that offer contact hours or CEUs at a variety of price points. While many online providers primarily offer operator training, there are many modules or courses that are appropriate for most CWEA certifications. If you have any questions about the relevancy of an online course you wish to take, or need help finding a suitable course, please contact us at tcp@cwea.org. We are here to help.


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